YREKA, CA – Rain Rock Casino Resort Hotel has selected QCI Resorts and QCI Nimble to support resort operations, player development and guest engagement across the property.
The platforms will bring operational data and teams onto a shared system, giving Rain Rock Casino Resort Hotel a more connected view of property performance and supporting coordination among player development, marketing and guest engagement teams.
“Our goal is to give our teams the information and tools they need to work together and deliver a consistently welcoming guest experience,” said Kendra McPhail, Marketing Director at Rain Rock Casino Resort Hotel. “QCI’s integrated approach will help us connect insights across departments and turn those insights into more coordinated service.”
“Resort operators need technology that connects every department around the guest experience,” said Ralph Thomas, Co-Founder and CEO of QCI. “Rain Rock Casino Resort Hotel’s selection of QCI Resorts supports that connected future, helping teams make faster, better decisions and deliver more coordinated guest service.”
