Executive Q&A: Up Close with Byron Bighorse, CEO of the Osage Casinos

March 22, 2021

Byron Bighorse, a member of the Osage Tribe, leads the Osage Casino Gaming Enterprise as CEO.

Spotlight on Hospitality & Design: Tjeerd Brink, GM of Pechanga Resort Casino

March 22, 2021

Pechanga has always prided itself on providing exemplary guest service. Our efforts begin with our dedicated Team Members, who learn Pechanga’s core principles on day one in orientation – pride, passion and professionalism.

Spotlight on Hospitality & Design: Jason Guyot, President & CEO of Foxwoods Resort Casino

March 22, 2021

Our approach has been to put guests and team members at the forefront of our strategy and focus on keeping them safe, which is our number one priority. Communication is a key element to great guest service, especially during a difficult time.

Spotlight on Hospitality & Design: Steve Neely, GM of Rolling Hills Casino & Resort

March 22, 2021

During the pandemic, many things have changed, but one thing that hasn’t, is our approach to serving our guests with the utmost attention to their needs.

Spotlight on Hospitality & Design: Michael Olujic, GM of Tachi Palace Casino Resort

March 22, 2021

During COVID-19, we were able to take our hospitality a step further by offering a smoke-free environment, and with our expansion, we added additional space for social distancing throughout the property.

Spotlight on Hospitality & Design: James Perry, Director of Marketing for Cliff Castle Casino...

March 22, 2021

All casinos have slot machines and table games, but not all casinos have the professional commitment to guest satisfaction that we have at Cliff Castle Casino Hotel.

Key Forecast Update: Healing Tribal Economies

March 22, 2021

by James M. Klas
The U.S. is now squarely in the midst of the transitional phase of the recovery, having moved beyond the initial scrambling efforts to respond to constantly worsening conditions and find ways to both sustain public health and sustain the economy.

Beyond the Pandemic: Staffing and Preparing for the Future

March 22, 2021

by David Miller
Finding, hiring, onboarding, training, and battling turnover is at times a thorn in the side of the Indian gaming industry.

Finance: BSA Title 31 – A Collaborative Effort

March 22, 2021

by Joe H. Smith
Kenneth A. Blanco, Director, FinCEN, gave a speech at a Financial Crimes Enforcement Conference in which he encouraged financial institutions to utilize the 314(b)-information sharing program.

Operations: Tribal Gaming in a Vaccine Enabled World

March 22, 2021

by Andrew Cardno
As tribes are planning their gaming businesses in a world where a COVID-19 vaccine is widely available, there are critical factors that will determine the future state of business.

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