FLANDREAU, SD – Royal River Casino & Hotel has appointed Todd O’Riley Director of Hospitality, bringing experience in casino operations, food and beverage management, marketing and guest relations to the property.
O’Riley previously served as a Marketing Manager and Executive Casino Host at other gaming properties, where he gained experience in customer service, player engagement and casino marketing initiatives, including programs focused on player tracking and rewards.
In his new role, O’Riley will work with the property’s leadership team on hospitality operations and the guest experience.
“I’m looking forward to bringing my experience in hospitality and casino marketing to Royal River,” said O’Riley. “Creating a positive guest experience starts with strong relationships, attentive service and a team that understands the importance of making every guest feel welcome.”
“Todd’s background in hospitality, marketing and guest relations brings a valuable perspective to our operations,” said Brock Nelson, Senior Director of Operations at Royal River Casino & Hotel. “We look forward to having him contribute to our team’s continued focus on providing quality service and memorable experiences for our guests.”