Spotlight on Hospitality & Design: Tjeerd Brink, GM of Pechanga Resort Casino
Pechanga has always prided itself on providing exemplary guest service. Our efforts begin with our dedicated Team Members, who learn Pechanga’s core principles on day one in orientation – pride, passion and professionalism.
Spotlight on Hospitality & Design: Jason Guyot, President & CEO of Foxwoods Resort Casino
Our approach has been to put guests and team members at the forefront of our strategy and focus on keeping them safe, which is our number one priority. Communication is a key element to great guest service, especially during a difficult time.
Spotlight on Hospitality & Design: Steve Neely, GM of Rolling Hills Casino & Resort
During the pandemic, many things have changed, but one thing that hasn’t, is our approach to serving our guests with the utmost attention to their needs.
Spotlight on Hospitality & Design: Michael Olujic, GM of Tachi Palace Casino Resort
During COVID-19, we were able to take our hospitality a step further by offering a smoke-free environment, and with our expansion, we added additional space for social distancing throughout the property.
Spotlight on Hospitality & Design: James Perry, Director of Marketing for Cliff Castle Casino...
All casinos have slot machines and table games, but not all casinos have the professional commitment to guest satisfaction that we have at Cliff Castle Casino Hotel.
MICS Overview for Sports Betting Operations
by Tony Gerlach
Seemingly every month, additional states are passing legislation to legalize sports betting, and in turn, tribes look to compact with those states in order to offer that gaming outlet in their casinos.
Seemingly every month, additional states are passing legislation to legalize sports betting, and in turn, tribes look to compact with those states in order to offer that gaming outlet in their casinos.
Re-Building Your Casino Entertainment Program
by Kell Houston
Entertainment is a unique element of a property’s “brand” that has been up in the air due to the pandemic for quite some time. This may create an opportunity for a re-boot.
Entertainment is a unique element of a property’s “brand” that has been up in the air due to the pandemic for quite some time. This may create an opportunity for a re-boot.
Online Gaming: The Great Experiment
by Andrew Klebanow
Rapid growth is expected in future months as more casinos secure agreements with online service providers and activate their systems.
Rapid growth is expected in future months as more casinos secure agreements with online service providers and activate their systems.
Integrating Emotional Intelligence in Business Trauma Management
by David Vialpando
If there was ever a time to emphasize Employee Assistance Programs, with guided counseling for financial challenges, depression and anxiety, family distress and relationship challenges, now is the time.
If there was ever a time to emphasize Employee Assistance Programs, with guided counseling for financial challenges, depression and anxiety, family distress and relationship challenges, now is the time.
What’s Next for Casino Food and Beverage?
by Craig Pendleton
Casinos have a unique opportunity, created by the pandemic, to reassess, reinvent, retool, and revise all of their amenities, including food and beverage operations.
Casinos have a unique opportunity, created by the pandemic, to reassess, reinvent, retool, and revise all of their amenities, including food and beverage operations.
Poarch Band of Creek Indians Appoints Suresh Geer as CFO
ATMORE, AL – The Poarch Band of Creek Indians has appointed Suresh Geer as Chief Financial Officer. Geer brings extensive tribal finance experience,...
Interior Announces Interagency Effort To Support Tribal Water, Sanitation Infrastructure
WASHINGTON, D.C. – The Department of the Interior’s Bureau of Reclamation and Indian Health Service (IHS) announced a new Memorandum of Understanding...
Angel of the Winds To Host Beyond the Barrel Whiskey Fest
ARLINGTON, WA – Angel of the Winds Casino Resort will host the Beyond the Barrel Whiskey Fest at Rivers Run Event Center...
Osage Nation Completes First Set of Orphaned Well Land Surveys
PAWHUSKA, OK – The Osage Nation Department of Natural Resources (ONDNR) has completed its first set of orphaned well land surveys. Companies...