SAN DIEGO, CA – Xavier Grace has joined Quick Custom Intelligence (QCI) as Customer Engagement Manager.
With more than a decade of experience spanning casino marketing and enterprise gaming systems, Grace brings a uniquely balanced perspective to customer engagement. He began his career as a casino host with MGM Resorts, serving guests at both ARIA Resort & Casino and Park MGM for five years, before moving to Aristocrat Technologies as a Systems Account Manager. This dual background in player development and system management positions Grace to help QCI clients translate data-driven insights into winning operational strategies.
“Joining QCI is a wonderful step into a fast-moving technology company that has grabbed the attention of the industry,” said Grace. “I look forward to working with their dynamic and responsive team. I’m excited to combine my on-property marketing experience with QCI’s powerful analytics platform to drive measurable results for our customers.”
“Xavier’s hands-on knowledge of both player engagement and enterprise systems is exactly what our clients need as they push for deeper, data-informed guest relationships,” said Ralph Thomas, CEO and Co-Founder of QCI. “His passion for client success and proven track record in the gaming industry make him a valuable addition to our expanding team.”
In his new role, Grace will focus on strengthening client partnerships, accelerating time-to-value for new deployments, and championing best practices that translate QCI’s AI insights into elevated guest experiences and revenue growth.
