SAN DIEGO, CA – Quick Custom Intelligence (QCI) has announced the continued evolution of its dispatch capabilities through QCI Dispatch, a real-time task orchestration and coordination solution for modern slot floor operations. The product builds on QCI’s acquisition of VizExplorer’s dispatch business, modernizing a critical system within the QCI platform. Fully rebuilt in QCI’s architecture, it enables deeper integration with player data, marketing systems, and real-time analytics while maintaining continuity for existing customers.
QCI says it remains committed to supporting all current dispatch customers, with existing deployments continuing uninterrupted and a clear path for enhancement and optional migration over time.
“Dispatch is a mission-critical part of casino operations, and our focus is on delivering a modern platform operators can rely on every day,” said Dr. Ralph Thomas, Co-Founder and CEO of QCI. “With the VizExplorer dispatch business now integrated into QCI, we’re continuing to support our customers while advancing innovation across the floor.”
By integrating dispatch into its enterprise platform, QCI connects analytics, marketing, and floor operations within a unified workflow, enabling operators to act on insights more efficiently. QCI Dispatch coordinates machine service workflows, team activity, and operational tasks in real time, replacing manual processes with automated, rules-driven execution. Frontline teams receive real-time tasks and alerts, improving response times, service consistency, and floor visibility.
