SAN DIEGO, CA – Quick Custom Intelligence (QCI) has announced the acquisition of VizExplorer, with Andrew Cardno and Dr. Ralph Thomas – key figures in the company’s early leadership – once again guiding the platform. As innovators behind both VizExplorer and QCI, Thomas and Cardno expressed pride and excitement at “getting VizExplorer back” and integrating its powerful tools into QCI’s growing suite of solutions. The reunion represents a notable development for Thomas and Cardno and is expected to strengthen QCI’s platform by integrating VizExplorer’s established technologies and industry experience.
“VizExplorer was our brainchild years ago, and we poured our knowledge and passion into developing ground-breaking analytics for the gaming industry,” said Cardno, QCI’s Chief Technology Officer (CTO). “To have VizExplorer back under our guidance is deeply meaningful – it’s like a reunion with an old friend. We are incredibly proud to once again champion its innovative spirit and continue developing its unique capabilities for the casino world.” Cardno, who previously led VizExplorer as its founder and CTO, was instrumental in creating many of its signature data visualization tools. He noted that reuniting with VizExplorer allows QCI to blend deep domain expertise with fresh innovation.
VizExplorer is widely respected for its powerful dispatch management system and patented analytics. Its dispatch platform – including the techViz™ module for slot machine maintenance – has a proven track record of streamlining casino floor operations and improving response times. The company was among the pioneers in slot dispatch technology, joining a handful of early innovators in optimizing slot floor service over the past decade. “VizExplorer’s dispatch solution has operated in over a hundred properties and helped reduce guest service issues by enabling real-time response and preventative maintenance,” said Cardno, citing the system’s contribution to reduced machine downtime and improved guest satisfaction.
Key VizExplorer Innovations now back with QCI:
- Advanced Dispatch & Operations Management: A dispatch engine (with modules like techViz™) that optimizes slot floor staff workflow, reduces machine downtime, and elevates guest service by intelligently routing attendants and technicians.
- Patented “Quartal™” Analytics Visualization: A unique Quartal Super Graphics method for data visualization, heavily patented by VizExplorer, which can transform massive datasets into intuitive visual patterns. This technique has proven so effective that it’s even been used in complex fields like genomic research to reveal hidden patterns. In casino applications, Quartal™ visualizations allow operators to spot trends in player behavior and revenue at a glance, in ways standard charts can’t match.
- Enhanced Treemap & Heatmap Views: VizExplorer’s signature “Super Graphics” – such as the Inspatial Super Graphic – provide interactive treemap-style views of the casino floor, layering multiple data points (like revenue, game performance, player segments) into a single dynamic image. These rich visualizations have been praised by operators for making complex data immediately understandable. “The VizExplorer Super Graphics give our executive team a better way to view and understand casino performance data,” said one casino COO, underscoring the value of these enhanced treemap views in decision-making.
By reclaiming VizExplorer, QCI not only inherits these tools and patents, but also the legacy of trust VizExplorer built across the gaming industry. Between 2008 and 2017, VizExplorer’s solutions were installed over 1,600 times in more than 600 casinos worldwide, spanning six continents – a testament to its reliability and impact. “We recognize the loyalty and value that VizExplorer’s products have brought to operators globally,” said Thomas. “Our goal is to honor and extend that legacy. The combination of VizExplorer’s analytics prowess with QCI’s modern AI-driven platform is a win-win for casinos looking to activate their data in smarter ways.”
In the coming months, QCI’s team (bolstered by many former VizExplorer experts) will focus on integrating VizExplorer’s intellectual property into the QCI platform. “The Viz team is excited to complete transitioning our clients to the QCI platform, offering a more user-friendly experience and deeper insights into player behaviors,” said Melissa Chiaurro, President of VizExplorer. This collaborative approach ensures that casinos migrating from legacy VizExplorer systems to QCI’s next-gen platform will enjoy continuity with enhanced functionality.
“This is a full-circle moment for us,” said Thomas. “We’re bringing back the technology we pioneered and giving it new life within QCI. The pride Andrew and I feel today is matched only by our determination to push the envelope further. VizExplorer’s return means our customers will gain deeper analytics, faster operational tools, and an even more robust product roadmap going forward.”
QCI projects robust growth propelled by its enhanced capabilities. The company is actively pursuing opportunities in 10 new markets globally, reflecting an aggressive expansion strategy. “Our message to the industry is clear,” says Thomas. “Whether you’re a standalone casino, a multi-property enterprise, or a hospitality group branching into gaming – QCI is ready to partner in unlocking the full value of your data.”
