LAKEWOOD, NJ – Gaming Laboratories International (GLI) has launched a new update to its GLIAccess® customer portal. The new GLIAccess is complete with client project tracking capabilities, streamlined approvals and onboarding, and improved functionality, designed to further remove friction from engagement through submission.
“We are constantly analyzing every customer touchpoint and making improvements to our service levels. The new GLIAccess is the latest example of that commitment,” said Ian Hughes, GLI Chief Revenue Officer. “For the last 21 years, GLIAccess has been an important tool for our clients. Now we are excited to launch this new version because it provides an even better customer experience with significantly improved features, enhanced self-service, and a wealth of information at your fingertips, making everything more efficient for today’s gaming industry.”
Available 24/7, the new GLIAccess improves the customer journey and was built to allow the addition of new features, several of which are planned for release later this year.
“At GLI, customers and quality are always our top priority,” said Sangeeta Reddy, GLI Vice President of Innovation. “With the new GLIAccess, we’re empowering customers to stay connected – providing real-time data, project updates, and seamless communication through a single, intuitive portal. We invite users to experience the enhanced GLIAccess platform, featuring an enhanced graphical user interface with a modern look and feel, and intuitive, user-friendly functionality. The revamped platform streamlines every step from first engagement to certification and making collaboration smoother than ever.”
